Terms & Conditions

Piotr Zylbert Music – Online Store

Website: https://piotrzylbert.com

English information version based on the Polish Terms and Conditions dated 28 August 2026

Important: This English version is provided so that international customers can understand the rules of the Store. Under the current Polish Terms and Conditions, contracts are concluded in Polish. If there is any discrepancy between this English version and the Polish version, the Polish version remains the source text, without prejudice to any mandatory consumer protection rights that apply to a consumer under the law of their country of residence.

1. Definitions

Business Days – Monday to Friday, excluding public holidays in Poland.

Civil Code – the Polish Act of 23 April 1964 – Civil Code.

Consumer – a natural person purchasing from the Store, or taking steps to make a purchase, for purposes not directly related to their business or professional activity.

Buyer – any person or entity purchasing from the Store or taking steps to make a purchase.

Privileged Buyer – a Consumer or a Privileged Entrepreneur.

Privileged Entrepreneur – a natural person entering into, or intending to enter into, an agreement with the Seller directly related to that person’s business activity, where the agreement is not of a professional nature for that person.

Terms and Conditions – these Terms and Conditions.

Store – the Piotr Zylbert Music online store operated by the Seller at https://piotrzylbert.com.

Seller – Piotr Zylbert, conducting business under the name PIOTR ZYLBERT MUSIC, entered in the Polish Central Register and Information on Economic Activity (CEIDG), Tax ID (NIP) 7712556967, REGON 528167731, registered address: Stodolna 76, 97-500 Radomsko, Poland.

Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights.

2. Contact with the Seller

Postal address: Stodolna 76, 97-500 Radomsko, Poland

Email: p.zylbert@wp.pl

Phone: +48 698 757 012

The cost of telephone calls or data transmission is determined by the standard tariff of the Buyer’s telecommunications or internet service provider. International calls or international data transmission may cost more depending on the Buyer’s operator and tariff.

3. Technical Requirements

To use the Store correctly, the following are required:

  • a device with internet access;
  • a web browser supporting JavaScript and cookies.

To place an order, the Buyer must also have an active email address.

4. Purchases in the Store

  1. Product prices displayed in the Store are total prices for the products. Where applicable, VAT is included as indicated on the product page.
  2. The total order price consists of the product price and, where applicable, delivery costs shown in the Store before the order is submitted.
  3. A product selected for purchase must be added to the shopping cart.
  4. The Buyer then chooses an available delivery method and payment method and provides the information required to process the order.
  5. An order is placed when the Buyer confirms the order and accepts the Terms and Conditions.
  6. Placing the order constitutes conclusion of an agreement between the Buyer and the Seller.

5. Payments

The following payment methods are available in the Store:

  • payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro;
  • PayPal;
  • Przelewy24;
  • Stripe.

Where advance payment is selected, the order must be paid within 7 Business Days after the order is placed.

Invoices and other settlement documents are issued and delivered in accordance with applicable law. Where an electronic invoice is to be delivered outside a mandatory invoicing system, it is sent to the email address provided by the Buyer unless another method has been agreed.

6. Order Processing and Delivery

  1. The order processing time is stated in the Store. Current product pages state 1–3 Business Days after payment is received.
  2. If advance payment is selected, order processing begins after payment is received.
  3. If one order contains products with different processing times, the order is processed according to the longest applicable processing time.
  4. Delivery is available to the following countries:

    Poland, Germany, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, the Netherlands, Lithuania, Ireland, Luxembourg, Latvia, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden and Hungary.

    Cyprus is not currently included in the Store’s delivery countries.

  5. Delivery methods available in the Store may include:
    • courier delivery to the address provided by the Buyer;
    • Polish Post;
    • InPost parcel lockers, where available;
    • personal collection from the Seller’s business address, where this option is offered.
  6. Available delivery methods and delivery charges are shown at checkout and may vary by destination.
  7. Current delivery estimates shown on the Store are:
    • Poland: typically 1–2 Business Days in transit;
    • other supported EU countries: typically 3–7 Business Days in transit, depending on the destination and carrier.
  8. Delivery times are estimates and may be affected by the carrier or circumstances outside the Seller’s control.

7. Statutory Right of Withdrawal

Subject to the exceptions described in section 8, a Privileged Buyer has the right to withdraw from a distance contract concluded through the Store within 14 days without giving any reason.

The 14-day period begins:

  • on the day on which the Privileged Buyer, or a third party indicated by the Buyer other than the carrier, takes possession of the goods; or
  • in the case of multiple goods delivered separately, on the day on which the Buyer, or the indicated third party, takes possession of the last item, lot or part.

To exercise the right of withdrawal, the Privileged Buyer must inform the Seller of the decision by an unequivocal statement, for example by post or email, using the contact details in section 2.

The model withdrawal form provided at the end of these Terms may be used, but it is not mandatory.

It is sufficient to send the notice of withdrawal before the 14-day withdrawal period expires.

Effects of withdrawal

If a valid withdrawal is made:

  1. The Seller refunds all payments received from the Privileged Buyer, including the cost of the standard delivery method offered by the Seller, except for any additional costs resulting from the Buyer choosing a more expensive delivery method than the least expensive standard method offered.
  2. The refund is made without undue delay and no later than 14 days from the day on which the Seller is informed of the decision to withdraw.
  3. The refund is made using the same payment method used in the original transaction unless the Buyer expressly agrees to another method. The Buyer will not be charged a fee for the refund.
  4. Unless the Seller has offered to collect the goods, the Seller may withhold the refund until the goods are received back or until the Buyer provides proof that the goods have been sent back, whichever occurs first.
  5. Returned goods should be sent to:

    PIOTR ZYLBERT MUSIC
    Stodolna 76
    97-500 Radomsko
    Poland

    The goods must be sent back without undue delay and in any event no later than 14 days from the day on which the Buyer informed the Seller of the withdrawal. The deadline is met if the goods are sent before the 14-day period expires.

  6. The Privileged Buyer bears the direct cost of returning the goods in an ordinary withdrawal.
  7. The Buyer is responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  8. If a product cannot normally be returned by post because of its nature, information on the estimated return cost will be provided in the product description or during checkout.
  9. Refunds for card transactions are made to the account linked to the payment card used for the transaction.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply in the cases provided by applicable law, including in particular agreements concerning:

  • non-prefabricated goods made to the Buyer’s specifications or serving the Buyer’s clearly personalised needs;
  • goods that deteriorate or expire rapidly;
  • sealed goods which cannot be returned for health-protection or hygiene reasons once unsealed;
  • goods which, after delivery and because of their nature, become inseparably combined with other items;
  • sealed audio or video recordings or sealed computer software once the sealed packaging has been opened after delivery;
  • newspapers, periodicals or magazines, except subscription contracts;
  • goods or services whose price depends on fluctuations in the financial market outside the Seller’s control.

For Piotr Zylbert Music physical CDs, this means in particular that the statutory withdrawal right may be excluded after the sealed packaging of an audio recording has been opened.

9. Complaints and Goods Not in Conformity with the Contract

General rules

The Seller is responsible to a Privileged Buyer for conformity of the goods with the contract as required by applicable law, in particular the Polish Consumer Rights Act.

Complaints, including complaints concerning the operation of the Store, may be submitted by post or email using the contact details in section 2.

The Seller responds to a complaint within 14 days of receiving it.

If a product is covered by an additional commercial guarantee, information about that guarantee and its conditions is provided in the Store.

Privileged Buyers – goods not in conformity with the contract

Where goods are not in conformity with the contract, the Privileged Buyer may exercise the rights provided by the Consumer Rights Act.

In particular, the Buyer may request:

  • repair; or
  • replacement.

In the circumstances provided by law, the Buyer may also request:

  • a price reduction; or
  • withdrawal from the contract.

The Seller is responsible for lack of conformity existing at the time of delivery and discovered within two years from delivery, unless a longer applicable period is provided by law or the product’s declared durability.

Where goods are to be repaired or replaced, the Buyer must make them available to the Seller. The Seller bears the cost of collecting the goods.

A Privileged Buyer may not withdraw from the contract on the basis of non-conformity where the non-conformity is insignificant.

Where a contract is terminated because goods are not in conformity, the Buyer returns the goods at the Seller’s cost. The Seller refunds the price without undue delay and no later than 14 days after receiving the goods or proof that they have been sent.

Out-of-court dispute resolution

Consumers may use out-of-court complaint and dispute-resolution procedures where available. In cross-border cases, assistance may be available through the European Consumer Centres Network.

Information for European Consumer Centres:

https://konsument.gov.pl/eck-w-europie/

In Poland, additional assistance is available from the competent Provincial Inspectorate of Trade Inspection and from municipal or district consumer ombudsmen. Use of out-of-court procedures is voluntary for both the Seller and the Consumer.

Buyers who are not Privileged Buyers

For Buyers who are neither Consumers nor Privileged Entrepreneurs, warranty rights for defects are governed by the Polish Civil Code in accordance with the Polish source Terms and applicable law.

10. Personal Data

The Seller is the controller of personal data provided by Buyers when using the Store.

Detailed information about personal data processing, including purposes, legal bases and recipients of personal data, is provided in the Store’s Privacy Policy.

Personal data provided in connection with purchases is processed for the purpose of fulfilling orders, on the basis of:

  • the contract or steps taken at the Buyer’s request prior to entering into the contract (Article 6(1)(b) GDPR);
  • legal obligations of the Seller, in particular accounting and product-safety obligations (Article 6(1)(c) GDPR);
  • the Seller’s legitimate interest in establishing, pursuing or defending legal claims (Article 6(1)(f) GDPR).

Providing data is voluntary but necessary to enter into and perform a purchase contract.

Buyers have the rights provided by the GDPR, including rights of access, rectification, erasure, restriction, portability and, where applicable, objection. More information is available in the Privacy Policy.

11. Final Provisions

  1. Buyers may not provide unlawful content through the Store.
  2. Each order placed in the Store constitutes a separate agreement and requires separate acceptance of the Terms and Conditions.
  3. Agreements concluded under these Terms are governed by Polish law, subject to paragraph 4 below.
  4. The choice of Polish law does not deprive a Consumer of mandatory rights granted by the law that would apply to that Consumer in the absence of such a choice. If the mandatory law applicable to a Consumer provides broader protection than these Terms or Polish law, that broader protection applies.
  5. Under the current Polish Terms and Conditions, agreements are concluded in Polish.
  6. In a dispute with a Buyer who is not a Privileged Buyer, the court having jurisdiction over the Seller’s registered place of business is competent, subject to mandatory law.
  7. Use of the Store website and its available website functions may also be subject to separate website terms available in the Store.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.

To:

PIOTR ZYLBERT MUSIC
Stodolna 76
97-500 Radomsko
Poland
Email: p.zylbert@wp.pl

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods / for the provision of the following service:

………………………………………………………………………………..

Date of conclusion of the contract / date of receipt (*):

………………………………………………………………………………..

Name of Consumer(s) / Privileged Entrepreneur(s):

………………………………………………………………………………..

Address of Consumer(s) / Privileged Entrepreneur(s):

………………………………………………………………………………..

Signature (only if this form is submitted on paper):

………………………………………………………………………………..

Date:

………………………………………………………………………………..

(*) Delete as appropriate.

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